AI calling and texting are regulated. Reviews are regulated. Health data is regulated. We build inside these rules by default and we will tell you no when something is not allowed. This page is a summary, not legal advice.
US carriers block business texting from unregistered numbers. Every client brand and campaign must be registered before a single text goes out.
We register your brand and campaign (each client workspace) during setup and throttle sending to protect your trust score.
Source: The Campaign Registry (US carrier registry)
The FCC ruled in Feb 2024 (24-17) that an AI-generated voice is an "artificial voice." Outbound AI calls need prior express consent, and marketing calls need prior express written consent. Damages run $500–$1,500 per call.
Inbound AI answering carries no TCPA outbound risk. Outbound AI calling is only built for leads who ticked a consent box, with recordings of that consent, and never for cold lists.
Source: FCC 24-17; McDermott; econsent.org
The FCC one-to-one consent rule was vacated by the 11th Circuit (Jan 2025) and repealed, but general consent rules still apply and carriers still expect documented consent.
Every form includes a clear, unticked consent checkbox that is not required to buy. We keep the timestamped record.
Source: Reed Smith; Womble Bond Dickinson
STOP and plain-language requests ("quit", "cancel", "no more") must be honored within 10 business days, with one confirmation text inside five minutes and no marketing in it.
Opt-outs are processed automatically across SMS and voice, with a plain confirmation and nothing else.
Source: FCC DA-26-12 (Jan 2026); Nixon Peabody; McGuireWoods
Florida, Oklahoma and Maryland limit calls and texts to 8am–8pm local time and three contacts per 24 hours on the same topic. Maryland needs written consent. Florida has a 15-day STOP rule before suit.
Quiet hours and daily caps are set per contact time zone. Campaigns into FL, OK and MD run under the stricter rules by default.
Source: FL HB 761; OSCN 15 O.S. §775C.4; Bradley; Kelley Drye
Google bans selectively asking only happy customers for reviews, offering incentives, fake reviews, and (per 2026 reports) staff review quotas and on-site kiosks.
Everyone is asked, nobody is filtered, nobody is paid. Private feedback runs alongside the public link, never instead of it.
Source: Google Maps user-generated content policy
In force since Oct 21, 2024: no fake or AI-written reviews, no buying reviews, no suppressing negative ones. Penalties up to $53,088 per violation.
AI only drafts replies to reviews, never reviews. Website widgets never hide negative reviews on an "all reviews" display.
Source: FTC (Aug 14, 2024); Legal500
Some states require all-party consent to record a call.
Every AI-answered call discloses that it is an AI and that the call may be recorded, before anything else is said.
Source: State wiretap statutes
For outbound AI calling, we recommend a one-time review of your consent forms by a US TCPA attorney. We will hand them everything they need.
Tell us what you want to automate and we will say what is allowed, what needs consent and what we would not do.
No contract for the audit. We show you the lost calls first.