A full brief before every callback
- Trade
- Plumbing
- Country
- United States
The context
Flow Bros serves Arlington and Fort Worth, Texas. Its work covers cast-iron sewer replacement, slab-leak detection and repair, drain cleaning, water heaters and gas-line work.
The challenge
Repair enquiries arrived while the plumbers were on jobs, and many messages were missing the property address, the symptoms or when the customer was available. Each callback started by collecting the same details again.
How Xperience Studios fits in
Everyday Works put an enquiry assistant in front of every request. It collects the address, the problem and the customer’s availability, sorts requests by service type and prepares a callback summary. The team confirms priorities and appointments.
What we built
A shared enquiry queue with complete customer details, assigned callbacks and appointment confirmations. Less repeated questioning, and the plumber knows the job before the visit.